Phone Number – preferably mobile number capable of receiving SMS.It is highly recommended that you fill out allfour types. A code sent toyour alternate e-mail address.Ģ.Make sure that you have at least twosecurity information present. Still need help? Go to Microsoft Community or the Azure Active Directory Forums website.As part of our continued efforts to keep ourcustomers’ accounts secure, we have implemented a process called Two StepVerification. If you have Office 365 and don't have an Azure AD MFA or Azure Active Directory Premium subscription, contact Office 365 Support. Check whether the Block sign in is enabled.Choose Users, open the profile of the user that has the problem.If you want to change the default active directory, click Manage tenants, choose the active directory, and then click Switch.Go to the Azure portal, and then open Azure Active Directory.If you have an Azure AD MFA or Azure Active Directory Premium subscription To check whether your user account is blocked, ask a global admin for your Microsoft cloud service to perform the following steps: If steps 1 and 2 don't resolve the problem, your user account may be blocked from using Azure AD MFA.
Ask another global admin to confirm whether your phone numbers are set correctly in your user settings.Also, make sure that your phone numbers are correct in your user account settings. If you have set up other options for security verification, select Other verification options, and then try again by selecting a different option.In this scenario, you can't sign in to your work or school account, such as Office 365, Azure, or Microsoft Intune. You don't receive the text message or voice call that contains your verification code.You're a global admin who has Microsoft Azure AD Multi-Factor Authentication (MFA) enabled.Original product version: Cloud Services (Web roles/Worker roles), Azure Active Directory, Microsoft Intune, Azure Backup, Office 365 Identity Management Original KB number: 2834956 Symptoms You don't receive a text or voice call that contains the verification code for Azure AD Multi-Factor Authentication
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